Front Desk Agent

About the role

CUSA, LLC, one of the most successful hotel management companies in the industry, is searching for a Front Desk Agent for the Mount Vernon Grand Hotel. You will join a company that prides itself on providing exceptional guest service, recognizing its associates as its best asset, and providing value to its business partners and owners.

Responsibilities

- Work independently while providing excellent guest service. - Follow basic account procedures to ensure the hotel’s procedures are complete and accurate. - Ensure guest security and safety by maintaining a pleasant, safe, and secure stay for every guest. - Answer guest questions and make recommendations about the hotel and local area. - Complete job duties in accordance with the hotel's policies and procedures.

Requirements

- Flexible schedule available. - Holidays and weekends availability. - Customer Service experience preferred. - Fast learner. - Independent with strong team collaboration skills. - Strong problem-solving abilities.