Front Desk Agent

About the role

CUSA, LLC, a leading hotel management company, seeks a Guest Service Agent for the Springhill Suites Lithia Springs. The ideal candidate will join a team committed to delivering exceptional guest service, viewing associates as the company's top asset, and enhancing value for business partners and owners.

Responsibilities

• Provide excellent guest service while working independently.
• Follow basic account procedures to ensure hotel's policies are completed and accurate.
• Ensure guest security and safety by maintaining a secure environment for all guests.
• Communicate with guests, making recommendations about the hotel and local area.
• Welcome guests, recognize their Marriott Bonvoy status, enroll new members, and demonstrate exceptional hospitality.
• Complete job duties in alignment with hotel's policies and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office.
• Knowledge of hotel operations and procedures.

Qualifications

• Experience in customer service preferred.
• Positive attitude and strong interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Passion for hospitality and guest satisfaction.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Effective communication skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Employee discounts on hotel stays.

Pay

$15 - $18 per hour based on experience.

Schedule

Variable schedule to accommodate hotel needs.