Front Desk Agent

About the role

The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for, but not limited to:

• Managing keys
• Recording and executing wake-up call information
• Providing directions and assisting in all guest inquiries
• Adhering to and practicing the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA standards
• Providing quotes for room rates and up-selling guests when possible
• Assisting in coordinating the Front Desk and the Housekeeping Department
• Verifying that the correct charges are posted to the corresponding guest folio
• Collecting payment for charges on the guest folio
• Ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Responding to and managing phone activity, including providing general knowledge to callers
• Providing administrative, reception, and program support to management and staff
• Smiling and greeting guests in a welcoming manner and using the guest’s name
• Resolving guest complaints within scope of authority; otherwise referring the matter to management
• Registering and assigning rooms to guests
• Maintaining a professional appearance at all times

Requirements

• Superior customer service skills
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed appearance
• Ability to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary

Pay

$21.00 / hr