Front Desk Agent

About the role

Registering guests and assigning rooms, including check-in and check-out processes.

Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisors to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.

Compute or adjust bills, collect payment, and make changes for guests.

Responsibilities

• Registering guests and assigning rooms, including check-in and check-out processes.
• Ensuring guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Answering inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Responding to phone calls, retrieving guest mail, faxes and packages.
• Promoting hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolving guest questions, issues and complaints with supervisor assistance as needed.
• Providing constant and consistent communication with other departments and supervisors to ensure guest satisfaction.
• Handling cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.
• Computing or adjusting bills, collecting payment, and making changes for guests.

Requirements

• Previous hotel experience preferred.

Qualifications

• Must be available to work all shifts including weekends and holidays.

Skills

• Effective communication skills
• Customer service orientation
• Problem-solving abilities
• Financial management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Paid sick time

Pay

Commensurate with experience.

Schedule

Varies based on department needs.

Company Information

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas.