Front Desk Agent

Job Overview

Responsibilities

• Serve as the first point of contact for clients and visitors, both in person and over the telephone, ensuring a professional and friendly experience.
• Manage a multi-line phone system, directing calls to the appropriate personnel and taking detailed messages.
• Respond to all email and website enquiries in a timely and courteous manner.
• Schedule client consultations and project appointments, coordinating with our project management and sales teams.
• Maintain a clean, organised, and welcoming reception area.
• Perform general administrative duties, including filing, data entry, and managing incoming and outgoing post.
• Provide administrative support to other departments as required to ensure smooth office operations.
• Assist clients by providing information about our interior and exterior painting services.

Qualifications

• Proven experience as a Front Desk Agent, Receptionist, or in a similar administrative role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organisational and time-management skills, with the ability to multitask effectively.
• A proactive and positive attitude with excellent problem-solving abilities.
• A high school diploma or equivalent; further qualifications in office administration are a plus.
• Experience within the construction or trade services industry is desirable but not essential.