Front Desk Agent

About the role

We’re looking for a curious, creative, and well-informed Front Desk Agent to join our team. The successful candidate will be the first point of contact for our guests, checking them in and providing information about our services. Your interaction sets the tone for the entire guest experience, making your warmth and helpful nature essential to our brand.

Responsibilities

• Provide a welcoming first impression to guests in person and over the phone.
• Check guests in and out using a computer, handling cash and credit card transactions accurately.
• Solve guest problems with a positive and proactive approach.
• Stand and move continuously throughout shifts, occasionally lifting or moving up to 20 pounds.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• Excellent English communication skills (reading, writing, and speaking fluently).
• Comfortable using computers and hotel software (Opera, Booking, and TripAdvisor are a plus).
• Must be available to work all shifts, including weekends and holidays.
• At least 1 year of hotel experience (required).

Benefits

• 401(k) with matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance