Front Desk Agent

About the role

Do you thrive in a fast-paced environment? Are you passionate about providing top-notch guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! We’re looking for Front Desk Agent professionals to join us in Girdwood, Alaska.

Responsibilities

• Complete guest registration and check out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Provide constant and consistent communications with guest services and the Front Office Manager.
• Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system.
• Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests.

Requirements

• Ability to communicate with guests of all ages, along with all levels of colleagues and leadership.
• Computer literacy is required.
• Previous front desk experience preferred.

Benefits

• Starting wage: $20 per hour
• Employee housing available for a small fee – live and play where you work
• Flexible work schedules – year‑round positions available
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k) plan

Schedule

• Be on your feet for long shifts, including nights, weekends, and holidays.
• Work in a fast‑paced, high‑energy front desk environment.
• Adapt to seasonal changes and special events, including large groups and tours.
• Operate within a dynamic, fast‑paced guest‑centric setting, maintaining a high level of interaction with staff, guests, and stakeholders.