Front Desk Agent

About the role

The DoubleTree by Hilton New Orleans Airport is seeking friendly, professional, and reliable Front Desk Agents for both full-time and part-time positions. Available shifts include weekdays, weekends, and holidays.

Responsibilities

• The Welcome: Checking guests in and out with a smile (and a warm chocolate chip cookie!)
• The Hub: Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
• The Details: Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
• The Solution: Solving guest issues on the fly with a "make it right" attitude.

Requirements

• Availability: Full-Time: Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays. Part-Time: Flexible shifts available; please specify your availability in your application.
• Experience: Previous customer service experience is a plus, but we are happy to train anyone with a great attitude!
• Tech-Savvy: Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
• Local Knowledge: Familiarity with the Kenner/New Orleans area to help our guests navigate the city.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and ability to handle stressful situations.

Benefits

• (For Full-Time) Health, dental, vision, and 401(k) options.

Pay

Compensation details will vary based on the position type (Full-Time vs. Part-Time) and location.

Schedule

Shifts will vary depending on the position type (Full-Time vs. Part-Time) and availability.