Front Desk Administrator

About the role

This front‑office position supports a busy medical practice in Roanoke, VA. The incumbent greets patients, manages phone calls, handles intake and insurance verification, schedules appointments, processes payments, and ensures faxes are routed into the EMR system while working with two large healthcare systems.

Responsibilities

• Greet patients and visitors in a welcoming and helpful manner
• Answer incoming calls professionally, respond to inquiries, and triage to clinical staff as needed
• Obtain patient demographic information and accurately enter/update the EHR
• Check patients in and complete intake paperwork, including copying insurance cards
• Check patients out and collect any financial payments due at the end of the visit
• Verify patient insurance eligibility and benefits
• Call patients to schedule initial evaluation appointments
• Schedule follow‑up appointments and ensure all required follow‑up is completed
• Confirm future appointments as needed
• Process incoming faxes (approximately 30‑50 per day) and route documents into the EMR system
• Coordinate patient flow with two large healthcare systems
• Perform front‑office duties only; do not process or submit insurance claims

Requirements

• At least 1 year of insurance verification experience
• EMR (electronic health record) experience

Skills

• Strong verbal and written communication
• Customer‑service orientation
• Ability to manage high‑volume inbound calls (100+ per day)
• Proficiency with EHR systems
• Insurance verification and eligibility confirmation
• Patient check‑in/check‑out and intake paperwork processing
• Appointment scheduling and follow‑up coordination
• Payment collection and financial transaction handling
• Fax processing and document routing into EMR
• Multitasking and attention to detail

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions)
• Voluntary Life & AD&D insurance (employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, vacation or sick leave)

Pay

$18.00 – $23.00 per hour (contract‑to‑hire)

Schedule