Front Desk Administrator

About the role

Serve as the first point of contact for visitors, clients, and callers while providing administrative support to ensure smooth day-to-day office operations. This fully onsite position requires attendance five days per week in Worcester, MA.

Responsibilities

• Greet visitors and answer and route incoming phone calls
• Schedule appointments and maintain records
• Support general administrative and office functions
• Tech breakdown:
  • 70% Phone and Visitor Management
  • 25% Document Management
  • 5% Microsoft Office
• Daily responsibilities:
  • 75% Front Desk Operations, Customer Service, and Administrative Support
  • 25% Scheduling and Coordination

Requirements

• Prior experience in a front desk, reception, administrative support, or customer-facing position
• Excellent verbal and written communication skills
• Strong interpersonal skills with a commitment to delivering exceptional customer service
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Highly organized with strong attention to detail and accuracy

Desired Qualifications

• Experience handling high-volume, multi-line phone systems in a professional office setting
• Background working within government agencies, legal offices, nonprofit organizations, or other public-facing environments
• Familiarity with records management practices and document processing procedures
• Experience supporting and interacting with individuals from diverse backgrounds, communities, and stakeholder groups