front desk administrative assistant

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions) and communicate schedule changes to the appropriate staff members and physicians/providers.
• Coordinate the ongoing operation of the check-in process and front desk to ensure quality services are provided in a cost-effective and efficient manner.
  • Receive patients at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
• Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
  • Maintain proper telephone etiquette when speaking with patients, companies, and the healthcare team.
• Execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
  • Track referrals coming into the practice.
• Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
• Handle daily activities including but not limited to:
  • Message retrieval from answering service and voicemail.
  • Retrieval and distribution of faxes.
  • Filing, photocopying, opening, and sorting mail.
  • Forward phones to answering service and notify answering service about physicians on-call status.
• Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
• Collaborate in the development of and contribute to individual, team, and department quality improvement and evaluation activities.
  • Attend and actively participate in staff meetings.
• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
  • Coordinate efforts to gain patient and family feedback regarding their healthcare experiences (focus groups, surveys, and other means) and participate in interventions that address articulated needs.
• Perform all other related/additional tasks as requested by physicians and/or management.
  • Provide cross-coverage as needed.
• May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

• Education: High School degree or equivalent required.
• Experience: 1 year of administrative or customer service experience is required. Prior experience working within a physician's office, medical practice, hospital, or health system preferred.
• Special Skills:
  • Excellent organizational, communication, customer service, and teamwork skills required.
  • Ability to multi-task is essential.
  • EMR experience preferred.
  • Working knowledge of Microsoft Office applications preferred.
  • Core philosophy or values consistent with a patient-centered approach to care.
  • Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID: 190907