Front Desk Admin

About the role

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary: Performs administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Open and distribute mail or faxes.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assist in patient flow processes.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: Healthcare office experience 0‑1 year required.
• Licenses and Credentials: None specified.
• Experience in lieu of degree: Not accepted.

Skills

• Basic proficiency with all Office Suite.
• Knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage non‑routine phone calls; solve routine issues as appropriate.
• Communicate effectively in writing appropriate to the audience; talk to others to convey information effectively.
• Understand written sentences and paragraphs in work‑related documents to correspond and communicate clearly (including composing/editing e‑mail, memos and letters); take complete and accurate messages.
• Manage one's own time; well organized with good time‑management skills to handle multiple tasks effectively, follow established protocols, and work within systems.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

Pay Range: $17.71 – $23.20/Hourly (Grade 2).

Schedule

Scheduled Weekly Hours: 40; Employee Type: Regular; Work Shift: Day (United States of America