Front Desk Admin

Responsibilities

• Maintain a professional, polished, and welcoming appearance and demeanor appropriate for a customer-facing role.
• Greet employees professionally as they enter the building and acknowledge them as they leave.
• Greet customers, clients, visitors, guests, vendors, contractors, interview candidates, and delivery personnel with warmth, courtesy, and professionalism.
• Create a positive first impression by demonstrating confidence, poise, attentiveness, and a helpful attitude in every interaction.
• Represent Eastern Controls professionally and positively to customers, manufacturers, vendors, contractors, interview candidates, and other business partners.
• Ensure visitors, vendors, and contractors properly sign in and direct them to the appropriate employee, department, or location.
• Assist guests with signing in using the lobby kiosk and ensure the appropriate employee is notified of the visitor's arrival.
• Contact employees when their guests or visitors arrive.
• Contact Human Resources when interview candidates arrive.
• Offer waiting guests coffee or water, direct them to restroom facilities when needed, and ask them to wait in the designated lobby area.
• Ensure visitors receive a welcoming, professional, and positive experience from arrival through departure.
• Maintain front-desk coverage during business hours and coordinate coverage when away from the desk.
• Remain attentive and available while at the front desk and avoid distractions that could detract from the customer or visitor experience.
• Exercise discretion and professionalism when handling sensitive, confidential, or business-related information.
• Demonstrate patience, composure, and sound judgment when managing challenging or high-volume interactions.
• Maintain the lobby and front desk area in a clean, neat, organized, professional, and presentable condition throughout the day.
• Regularly inspect the lobby coffee station and ensure it remains clean and presentable.
• Keep coffee, water, soda, and related hospitality supplies stocked throughout the day.
• Monitor the overall appearance of the lobby and promptly address cleanliness or presentation issues.
• Assist with receiving catering orders and deliveries and confirm that catering is delivered to the correct conference room, classroom, or designated area.
• Assist with setting up catered lunches, meetings, training sessions, and other company events when requested.
• Coordinate with employees regarding catering deliveries and special setup instructions.
• Assist with cleanup following meetings, training sessions, and company events as needed.
• Act as the Net2Phone ring group anchor, following established procedures and guidelines to ensure the phone system operates smoothly and professionally.
• Keep the phone guide current and distribute