Front Desk Admin

Job Category:Office Job Type:Full Time Job Location:Ohio Valley Be the First Voice of Americon Americon Restoration of the Ohio Valley is seeking a reliable, organized, and customer-focused Front Desk Administrator to serve as the first point of contact for our growing restoration company. This role is essential to keeping our office operations running smoothly while supporting both our internal team and field crews. The ideal candidate is proactive, detail-oriented, professional on the phone, and comfortable juggling multiple responsibilities in a fast-paced environment. Experience working with residential or commercial insurance claims is preferred and considered a strong advantage. Key Responsibilities Front Desk & Communication Answer and manage all incoming phone calls in a professional, friendly, and timely mannerDirect calls, inquiries, and messages to the appropriate team membersGreet and assist walk-in clients, vendors, or visitorsServe as a positive first impression of the Americon brand Claims & Job Coordination Enter new jobs and client information accurately into company systemsReview incoming insurance claims to ensure all required information is completeCollect missing claim details including:Insurance carrier informationAdjuster names and contact informationClaim numbersAdditional job-specific documentation as neededCommunicate with homeowners, commercial clients, insurance carriers, and adjusters to gather information and keep claims progressing efficientlyMaintain accurate and updated job records across internal systems Administrative Support Provide administrative support to leadership and all departments as neededAssist with scheduling, outbound calls, appointment coordination, and follow-up communicationSupport office-to-field communication to keep projects moving smoothlyAssist with document preparation, filing, scanning, and data entryHelp with special projects and miscellaneous administrative tasks Office Operations Order office supplies, uniforms, materials, and requested job site itemsMaintain office organization, cleanliness, and day-to-day efficiencyMonitor supply inventory including paper, toner, office essentials, and branded materialsHelp maintain a positive, professional, team-oriented office environment Qualifications Previous administrative, receptionist, front desk, or office coordination experience preferredExperience in restoration, construction, insurance, or related industries is a plusInsurance claims experience strongly preferredExcellent verbal and written communication skillsStrong organizational skills and attention to detailComfortable multitasking in a fast-paced environmentStrong customer service mindsetProficient with computers, email, and office softwareAbility to work independently while supporting a collaborative team Benefits 1 week paid vacation after 1 year of employmentShort-term disabilityLong-term disabilityQuarterly bonus opportunities Compensation Based on experience Join Our Team At Americon Restoration, we help homeowners and businesses recover when the unexpected happens. If you're organized, dependable, and enjoy being part of a team that makes a difference, we'd love to hear from you. Apply for this position Full Name * Email Address * Phone Number * Additional Details Upload CV/Resume * Upload By using this form you agree with the storage and handling of your data by this website. Service Areas Americon Restoration proudly serves homeowners and businesses throughout the Ohio Valley, Pittsburgh, Cleveland, and Dallas–Fort Worth. Major Cities Additional Communities Counties Call Now - 330-238-3927