Front Bar Lead + Marketing Assistant

Key Responsibilities

• Greet guests warmly by name and create a welcoming environment
• Anticipate client needs and ensure a luxury first impression
• Assist with booking appointments and answering inquiries
• Educate guests on memberships, promotions, and programs
• Follow up on client satisfaction and encourage rebooking
• Handle concerns professionally before escalating
• Maintain professionalism in all situations
• Cook up and manage service appointments
• Handle cancellations/rescheduling promptly
• Optimize schedule daily for business needs
• Align front bar staff schedules with demand/events/holidays
• Make cuts and assign team breaks as needed to support manager
• Communicate schedule changes to staff
• Fill gaps in appointment book
• Promote retail products, services, and memberships
• Identify growth opportunities for staffing and sales
• Follow up on membership retention and feedback
• Monitor retail/professional inventory & supply usage
• Receive Orders
• Maintain stock levels and alert for replenishment needs
• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives
• Plan and execute events to increase brand awareness, client bookings, etc.

Requirements

• 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
• Strong multitasking, problem-solving, and coaching skills
• A warm, polished communication and a love for skincare and wellness