Lead Front Bar Receptionist

About the role

FACE FOUNDRIÉ is seeking a Lead Front Bar Receptionist to join our dynamic team. This position offers a unique opportunity to contribute to a rapidly expanding skincare brand that is revolutionizing the industry.

Responsibilities

• Greets guests in a timely and friendly manner
• Affords assistance in scheduling needs, cuts that need to be made throughout the day and assigning team breaks
• Assists in inventory counts, ordering products, Amazon order, receiving products
• Maintains a high level of Skin ID cards to follow up for education and retain clients for future visits
• Responsible for achieving store and individual sales goals
• Responsible for monitoring professional and retail product inventory and supply usage
• Coaches team in customer service protocols and ensures consistency for each client
• Identifies opportunities for growth within staffing for growth, average ticket and rebooking
• Demonstrates high standards for customer service
• Assists in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships
• Holds the team accountable on service, product and membership sales
• Ensures FACE FOUNDRIÉ standards are completed
• May conduct product, retail and membership training to Front Bar Receptionists and Estheticians
• Works with the Manager on implementing ongoing training in store
• Mets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
• Identifies opportunities for growth within staffing and store sales
• Executes comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Utilizes various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives
• Creates on brand social media content
• Ensures all print and digital promotional materials are on brand and approved
• May submit marketing and creative requests
• Plans and executes events to increase brand awareness, client bookings, etc.
• Participates in in-store and off-site events to increase brand awareness

Requirements

• 1-2 years of prior leadership and/or marketing experience
• Availability to work onsite events (Nights and weekends)