Lead Front Bar Receptionist

About the role

FACE FOUNDRIÉ is seeking a Lead Front Bar Receptionist to join our dynamic team. This position is responsible for greeting guests, assisting with scheduling, inventory management, and training new staff.

Responsibilities

• Greets guests in a timely and friendly manner
• Aid the Manager in scheduling needs, cut assignments, and break assignments
• Assist with inventory counts, product ordering, Amazon orders, and product receiving
• Maintain a high level of Skin ID cards for client follow-up and retention
• Achieve and exceed sales goals
• Monitor and manage professional and retail product inventory and usage
• Coach the team on customer service protocols and ensure consistency
• Identify opportunities for growth in staffing, average ticket, and rebooking
• Demonstrate high standards for customer service
• Train Front Bar Receptionists on customer service, product sales, and membership sales
• Ensure compliance with financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, and retail revenue
• Identify opportunities for growth within staffing and store sales
• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Create and maintain on-brand social media content
• Ensure all print and digital promotional materials are on-brand and approved
• May submit marketing and creative requests
• Plan and execute events to increase brand awareness and client bookings

Requirements

• 1-2 years of prior leadership and/or marketing experience
• Availability to work onsite events (Nights and weekends)