French Bilingual Digital Communication Specialist

About the role

As a Digital Communication Specialist at Percepta, you'll be a key part of delivering exceptional customer experiences. Join a dynamic team committed to excellence and innovation.

Responsibilities

• Answer inbound chats, emails, and correspondence from customers
• Foster a premier level of service based on trust and respect
• Provide accurate and timely responses to customer inquiries through instant messaging
• Identify and implement process improvement recommendations to enhance customer satisfaction
• Communicate with customers via mail as needed
• Make outbound phone calls to customers and dealerships occasionally
• Research and determine appropriate actions based on policies, procedures, and job aids
• Meet personal performance objectives related to customer satisfaction, efficiency, quality, attendance, and punctuality
• Take ownership of customer needs, demonstrate empathy, and maintain professional relationships
• Continuously improve customer handling skills, process knowledge, and company/product information
• Participate in team meetings, share knowledge, and recommend improvements
• Complete additional tasks and projects as assigned

Requirements

• High School Diploma required, Associates degree or 2+ years college coursework preferred
• 1-2 years’ customer service experience, preferably in a contact center environment
• Fluent in French and English – written and verbal
• Excellent decision-making and problem-solving skills
• Professionalism and positive attitude to develop and nurture prospect relationships
• Effective communication with customers, managers, and co-workers
• Self-motivated and results-oriented
• Strong time management and organizational skills
• Willingness to take on new assignments
• Good judgment and ability to work well within a team environment
• Knowledge of call center environment

Qualifications

• High School Diploma required
• Associates degree or 2+ years college coursework preferred
• 1-2 years’ customer service experience, preferably in a contact center environment
• Fluent in French and English – written and verbal
• Excellent decision-making and problem-solving skills
• Professionalism and positive attitude to develop and nurture prospect relationships
• Effective communication with customers, managers, and co-workers
• Self-motivated and results-oriented
• Strong time management and organizational skills
• Willingness to take on new assignments
• Good judgment and ability to work well within a team environment
• Knowledge of call center environment

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Decision-making skills
• Time management
• Organizational skills

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Pay

$15.00/hr. + $2.00/hr. for French Bilingual Differential

Schedule

Monday thru Friday: 8:00am to 11pm & Saturday: 8am – 8:00 pm EST