French Bi-lingual Customer Care Professional

About the role

This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments.

Responsibilities

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
• Provide telephonic and onsite interview status information
• Schedule appointments for telephonic interviews
• Collects and disseminates new or updated applicant or claimant information
• Coordinates requests for reprints of telephonic and onsite interviews
• Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers

Schedule

Mon–Fri, 9:00 a.m.–5:30 p.m. CST