Freight Logistics Manager

About the role

Product Operations is Stack’s Customer-Facing Operations team. We focus on understanding our customer’s needs and ensuring that we execute daily missions in support of those needs. Internally, we seek continuous improvement, working to streamline tools and processes used in daily operations to keep our team safe, deliver loads on time, and gather the information our engineering team needs to improve our systems.

Responsibilities

• Ensure all pilot and test missions comply with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations, as well as state-specific autonomous vehicle (AV) testing and deployment mandates.
• Establish and maintain standard operating procedures for freight disruptions, weather delays, and operational exceptions, ensuring minimal impact on customer supply chains.
• Identify operational bottlenecks and implement process improvements to lower unnecessary dwell time and delays on route.
• Oversee day-to-day freight movement for commercial pilot partners, ensuring delivery SLA is met and seamless hub-to-hub operations achieved.
• Act as a primary operational point of contact for pilot customers. Conduct regular operational reviews, provide performance metrics, and translate customer feedback into operational workflows.
• Partner with the product and engineering teams to provide operational feedback, helping to shape the internal dispatching tools, driver scheduling, asset and service tracking, and freight management software.

Qualifications

• 5+ years in freight brokerage, carrier operations, or fleet management. Experience managing fleets or commercial accounts is highly preferred.
• Deep, practical knowledge of FMCSA regulations, Hours of Service (HOS) exceptions, and DOT safety management controls.
• Strong analytical skills with the ability to leverage transportation management systems (TMS) to optimize Stack’s delivery SLA performance and overall efficiency.
• Proven ability to thrive in a fast-paced, evolving environment where operational workflows are being built from the ground up.
• Exceptional communication and relationship-building skills, with a track record of managing enterprise-level corporate clients.