Freight Forwarding Operations Supervisor - Ocean Export

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

About the role

The Operations Supervisor is responsible for providing a high level of support and supervision to the export department by managing the daily activities of the import/export team. This role supervises the administration processes required to import and export merchandise and materials in compliance with federal, state, local, or local country-specific regulations. The role reviews all required documentation and supporting calculations of duties, tariffs, price conversions, weight, and volume of products. Verifies all payment transactions are completed according to requirements, ensures that all documentation is up to date and recorded in tracking systems, resolves issues, and expedites solutions with clients, customs officials, and shippers. Contributes to the development of processes and procedures.

Location: Long Beach, CA

Responsibilities

• Supervise operations staff and keep employees compliant with company policies and procedures
• Manage, develop, and train staff, establish and monitor goals, and conduct performance reviews
• Assume ownership over team productivity and manage workflow to meet or exceed quality service goals
• Prepare and submit Harmonized Tariff Schedules (HTS) codes to US Customs
• Prepare shipping documentation, maintaining compliance with US Customs and international regulations
• Responsible for proper processing of import/export shipments and designing import/export strategies to meet project delivery requirements
• Assist in identifying and improving service and operations-related issues in a station, including on-time delivery, accurate and timely data entry, and efficient warehouse operations
• Assist in auditing and researching service performance issues and develop recommendations for improvements
• Maintain the security of freight in accordance with security procedures
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Consult with suppliers and agents to arrange proper in-transit permissions to ship to various locations

Requirements

• Graduate in any field
• At least 5 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Previous supervisor experience required
• Freight Forwarding experience is mandatory

This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Pay

The expected base pay for this role is between $73,400-$91,800. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience, and other relevant factors.

Benefits

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing. This position may be eligible for either short-term incentives or sales compensation.

About the company

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse, and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics, and Technology — and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures — not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies.