Freight Claims Specialist

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It’s all here and it’s exactly what going further is all about.

Position Summary

Supports the intake, validation, and administrative processing of freight claims up to $1,000. Manages claim‑related communications, ensures accurate documentation, and prepares claims for investigation in accordance with company policies and industry guidelines.

Major Tasks and Responsibilities

• Manage the Claims inbox, triage customer inquiries, verify required documentation, and guide customers through the claim submission process.
• Review incoming damage notifications and verify whether a claim has been filed.
• Process daily work queues and ensure all claim documentation is accurately logged and routed for investigation.
• Conduct basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
• Apply claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
• Document claim determinations, generate customer correspondence, and ensure accurate claim settlement processing.
• Coordinate with internal departments and external vendors for inspections or follow‑up documentation on assigned claims.
• Provide administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.

Qualifications

• High school diploma or GED.
• Prior experience in claims processing, customer service, or administrative support.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Pay

$19.86 – $22.85 per hour, based on experience.

Benefits

At Saia, your success is our success! We work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. Our positive culture is driven by core values such as dignity and respect, a customer‑first approach, safety, and more.