Freight Broker

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company in 1976. Today, Allen Lund Company has 43 offices and continues to grow. We foster a fast-paced, challenging, and team-oriented work environment that values personal growth and commitment. Our diverse workforce is key to delivering outstanding customer service and maintaining our unmatched reputation.

Why we’re Awesome

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

About the Role

We are looking for Transportation Brokers to assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate will perform daily "check calls" on loads in transit, handle customer-related issues and inquiries, and originate necessary documentation for freight bills.

Responsibilities

Customer Acquisition & Problem Solving (The Closer)

• Contact new customers and be responsible for customer acquisitions
• Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts
• Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems
• Deliver exceptional customer service

Carrier Management & Pricing (The Negotiator)

• Contact and build relationships with carriers to increase capacity for specific projects and lanes
• Gain up-to-date personal knowledge of market freight rates to determine a "fair" price to pay trucks and charge shippers
• Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands
• Recommend solutions for customers to Senior Transportation Brokers and/or management

Logistics & Compliance (The Executor)

• Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills
• Handle Freight Brokerage and booking loads
• Uphold company standards following the principles of Customer, Company, Office

Requirements

• Minimum of 3 years' experience in Freight Brokerage/customer service
• College degree highly desired or equivalent experience
• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Strong customer service orientation and excellent work ethic
• Effective negotiation and problem-solving skills, and ability to handle conflict
• Excellent time-management skills with the ability to multitask
• Highly organized and detail-oriented
• Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment
• Excellent and effective communication skills

Benefits

• Inclusive company culture
• Training and Development opportunities
• Competitive compensation
• Unparalleled Benefits & Wellness
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities within the company
• Share in Company ownership
• Employee Recognition program