Freeway Services Dispatch/Operator – Call Center- 2nd shifts

About the role

AECOM is seeking Freeway Services Dispatch/Operator(s) to be assigned at a Georgia Department of Transportation (Georgia DOT) office work location. These positions require a rotating shift schedule and are 2nd shift (2:00 pm – 10:30 pm).

Responsibilities

• Dispatch CHAMP patrollers, who provide roadside assistance for stranded motorists and perform road maintenance functions.
• Regularly participate in ride-Along's with CHAMP patrollers to maintain familiarity with CHAMP procedures.
• Maintain surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs.
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Log information about agency communication, first responder activity, and rest area checks.

Qualifications

• High School Diploma or GED.
• Ability to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such as CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.
• Pass a state and federal criminal history/security background check.
• Pass a pre-employment drug screen.

Preferred Qualifications

• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Previous experience working in a position which includes heavy telephone, radio, and computer usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Knowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
• Efficient and accurate data entry skills.
• Ability to solve problems and prioritize tasks, and be organized, responsible and timely.
• Ability to work independently and in a team environment.

Additional Information

This position does not include sponsorship for United States work authorization. This position does not include relocation benefits. This is an onsite position. This is NOT a remote position but located on the client site locations. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.