Fraud Specialist

Major Duties And Essential Functions

• Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
• Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations.
• Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
• Absorb and assist internal staff and members by answering Support Line telephone calls.
• Absorb and assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
• Absorb and assist management with escalated member service calls related to fraud.
• Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
• Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
• Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.

Requirements

• Knowledge of BSA/AML rules and regulations
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe
• Strong verbal and written communication skills
• Strong time management skills to handle high volume of work
• Problem solving and analytical skills
• Consistency in following company policies and procedures
• Ability to develop and maintain good relations with members, co-workers and vendors