Fraud Specialist

About the role

Our Fraud Specialists help to protect our members and the credit union’s assets. They do this by assisting members in fraud recovery, writing comprehensive reports for management, and focusing on ways to mitigate losses impacting Connexus. If you have a hunger to learn and a drive to achieve excellence, join us for bankers’ hours with a team that wants you to be your personal and professional best.

Responsibilities

• Receives and analyzes dispute, identity theft, credit bureau and fraud claims from members and employees and determines appropriate resolutions.
• Works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal.
• Maintains monitoring of fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR).
• Supports the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking.
• Investigate Identity Theft Red Flag reports and document findings.
• Works with the Fraud Analyst to process and prepare case files to and from governmental agencies and any fraud cases we elect to pursue.
• Communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process.
• Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud.

Position Requirements

• This position is Remote.
• Required to hold or obtain the CBSAP certification within the first year.
• Possess frontline banking experience and a solid understanding of Fraud, Reg E, BSA/AML, and USA Patriot Act rules and regulations.
• Use effective judgment to make sound decisions while minimizing the credit union’s exposure to risk.
• Excellent understanding of regulations applicable to the financial industry (i.e. banking and/or credit union industries).
• Thorough knowledge/understanding of legal and regulatory matters and industry trends.
• Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
• Required to possess proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. word documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.
• Excellent verbal and written communication skills including the meaning and spelling of words, rules of composition, and grammar to effectively communicate with all levels of bank and external customers.
• Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.