Fraud Specialist

Duties & Responsibilities

• Perform member outreach on suspected or confirmed fraud activity identified by Fraud Investigations
• Manage inbound and outbound communications, including phone calls and emails, to address fraud-related inquires, account verifications and dispute resolutions with professionalism and urgency
• Refer potentially fraudulent activity to Fraud Investigators for further review
• Monitor and analyze daily fraud reports for abnormal activity
• Internal and external fraud support for case updates, answering fraud related questions, and fraud education
• Review, process and decision disputes as necessary in accordance with applicable banking regulations
• Review and consult deposit and loan application alerts
• Review and decision various fraud alerts including but not limited to; deposit items, shared branching, internal and external transfers
• Provide additional support for override review and transaction approval
• Communicate common fraud themes and steps to mitigate, procedure review and applicable updates as required

Requirements

• 2 years+ Financial Institution experience
• Advanced knowledge of credit union services and products
• Excellent time management skills and the ability to work both independently and as a member of a team
• Comfortable communicating to both small and large groups
• Strong analytical skills and attention to details
• Promote and support interdepartmental relationships
• Able to handle personal and confidential information in a professional manner
• Strength in decision making and problem resolution skills
• Able to communicate effectively in writing and orally
• Advanced system knowledge
• Must be able to be bonded
• Able to effectively resolve interpersonal conflict and miscommunications
• Capacity to multi-task and adapt to change with systems, processes, and procedures