Fraud Specialist

About the role

The client is seeking support with bringing on Fraud Service Specialists. These are 6 month contract to hire opportunities.

Responsibilities

• Receive and process real time solutions to members, non-members, and internal employee case inquiries.
• Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
• High level comprehension of phone etiquette standards and member interview techniques.
• Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
• Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
• Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
• Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
• Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
• Dedication to developing strong relationships with co-workers, management and other departments.

Requirements

• Prior experience working in fraud, banking and/or related customer support roles.
• Experience working with fraud vs. contact center.
• 2+ years of experience with either working in fraud or a contact center.

Qualifications

• Fraud, Customer service, Banking.
• Excellent communication skills.
• Ability to handle tough situations and offer empathy.

Top Skills

• Fraud
• Customer service
• Banking

Additional Skills & Qualifications

• Empathy – handling emotional calls (romance scams, embarrassed, scared, panicky)
• Communication skills, patience – being able to navigate situations

Minimum Experience Requirements

• Experience working with fraud vs. contact center
• 2+ years of experience with either working in fraud or a contact center

Culture of this team

• Willing to support one another, pushing morale, sharing ownership
• Production measured? Avg day – 15-20 calls per day but each call can last 15-30 minutes and be very demanding
• Success profile? – Great at managing escalations, had strong communication skills. Stron communication skills, can manage conversations well. Can handle pressure

Job Type & Location

This is a Contract to Hire position based out of Live Oak, TX.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Live Oak, TX.

Application Deadline

This position is anticipated to close on Jul 13, 2026.