Fraud Specialist

Overview of Responsibilities

• Prioritizes and manages duties that support the daily operations of the Enterprise Risk Management (ERM) Department including fraud investigation, fraud detection and mitigation initiatives, and departmental projects as assigned.
• Performs all clerical functions necessary for the daily operations of the ERM Department.
• Investigates Fraud Alerts: Reviews and resolves daily fraud alerts generated by fraud detection system. Investigates suspicious activity, analyzes account behavior and takes necessary action to mitigate risks. Contacts members to verify activity on accounts, prevent fraud losses and ensure account security. Documents findings and notifies internal teams as needed.
• Help Desk Requests: Monitors the ERM helpdesk by resolving fraud-related requests and ensuring timely responses to inquires from branches and other departments. Handles cases involving account freezes, ATM fraud, and suspicious activity. Provides support as necessary for the broader ERM Team to ensure excellent support for the organization.
• Fraud Prevention Activities: Conducts proactive fraud prevention efforts by reviewing account activity, identifying emerging fraud trends and performing in-depth research to detect vulnerabilities. Supports the coordination and facilitation of fraud trainings and collaborates with internal teams to strengthen fraud mitigation efforts. Supports Investigations: Collects, organizes, and maintains evidence to support fraud investigations. Conducts analysis of internal and external fraud allegations to ensure compliance with Bank Secrecy Act (BSA) and Suspicious Activity Reporting (SAR) requirements. Maintains accurate case records, tracks fraudulent activity, and prepares documentation associated with investigative activities.

Core Competencies

• Member Focus: Uses effective listening skills to gain insight and understanding, resolve problems, build strong relationships (internal/external) and achieve results in a professional, efficient, and courteous manner.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Models behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members.
• Discreetly handles highly confidential and sensitive information.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

Education And Experience Requirements

• Associate degree in Business Administration or related field preferred.
• 1 year of experience within a financial institution required, preferably with experience in fraud prevention or risk management.