Fraud Specialist

About the role

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns.
• Provide solutions to client issues through the usage of all available resources under limited supervision.
• Complete assigned tasks in an accurate and timely manner.
• Consistently achieve individual and team performance targets.
• Contact card members to verify charges and recent activity to identify any potential fraud.
• Ensure a positive customer experience.
• Determine specific verification procedures to be used in processing customer's information.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 1-3 years relevant experience.
• Minimum 1 year of customer service experience.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Education

High School diploma or equivalent.

Pay

Competitive rates start at $20.05/hr. Full Time Salary Range: $41,600.00 - $53,600.00.

Benefits

• Day 1 Health Benefits (medical, dental & vision coverage).
• 401(k) match.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Tuition Reimbursement.

Schedule

This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.