Fraud Specialist

Key Responsibilities

• Conduct in-depth fraud analysis and investigations
• Handle customer authentication and verify identities
• Identify, manage, and prevent fraudulent activities across channels
• Review data to confirm or clear fraud cases
• Investigate fraudulent orders and identity theft trends
• Respond to fraud escalations and take necessary action
• Research findings and escalate to internal teams or legal when required
• Support and improve fraud-related processes and policies
• Participate in projects to identify issues and recommend solutions
• Take inbound calls from customers/victims regarding fraud concerns
• Handle phone calls related to fraud cases
• Use internal systems/tools to assess fraud situations
• Communicate with team via Slack
• Review documents to validate customer identity

Skills Required

• Strong English communication and conversational skills
• Good listening and tone management
• Able to multitask across multiple systems/screens
• Phone handling and typing proficiency

Education

• High School diploma or equivalent

Experience Requirements

• Minimum 1 year of relevant experience (fraud, customer service, or call center)
• Experience working in a Windows-based computer environment

Pay Transparency

The typical base pay for this role across the U.S. is: $22.00 - $25.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

Benefits

• Full-time employees are eligible to select from different benefits packages
• Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus
• Sick leave and mobile phone reimbursement provided based on state or local law