Fraud Review Coordinator

About the role

As the Fraud Coordinator (Loan Review), you will critically review customer documents, data, and investigation tools to assess potential fraud exposure and communicate with our Retail stores on whether funding is approved, denied, or if more documentation is required.

Responsibilities

• Review identity, residence, and credit bureau documents for customer fraud/misrepresentation indicators.
• Apply department procedures and critical thinking to determine additional documentation to request.
• Request and evaluate identity information from credit reporting agencies and the Social Security Administration.
• Review identity documents to address Credit Alert Red Flags, synthetic identity, and identity theft concerns.
• Consistently hit productivity targets with pre-sale investigations while maintaining high quality metrics.

Qualifications

• A mind for the details — attention to detail is key.
• Excellent verbal and written communication skills.
• Curious minds who love to learn and adapt to changing fraud trends.
• Passionate and goal-oriented, enthusiastic about meeting and exceeding goals.
• Agile in a fast-paced environment, thriving where movement is constant and quick.

Requirements

• High School Diploma or GED required.
• Must have availability to work Monday through Saturday with shifts between the hours of 7:00am and 8:00pm.
• Available to work every Saturday.

Nice to Haves:

• Bachelor's Degree.
• Underwriting/Lending experience.

Benefits

• Medical, dental, and vision coverage with a sizable portion of premiums covered by the company.
• 401(K), company-paid life insurance policy, short and long-term disability coverage.
• Growth opportunities with roughly 1,000 employees promoted year over year.
• Tuition reimbursement for professional development.
• Wellness program including self-guided coaching, cash incentives, and discounts on medical premiums.
• Competitive pay across the organization.
• Game room with ping-pong, pool table, and other games.
• In-house gym for employee use.
• Social events, team competitions, and festive gatherings.
• Company outings, personal rewards, and prizes.
• Paid Time Off for full-time roles including wellness days, holidays, and vacation time. Part-timers earn vacation time based on hours worked.

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees reporting they feel at home here.