Fraud Program Coordinator

About the role

The Fraud Program Coordinator supports the bank's efforts to prevent, detect, investigate, and respond to fraud across products, services, and delivery channels. This position helps protect customers and the bank by monitoring suspicious activity, supporting investigations, identifying trends for fraud, and partnering with internal teams to strengthen fraud awareness and controls.

Responsibilities

• Use the bank’s fraud detection and prevention tools to identify suspicious activity, elevated fraud risk, and potential losses.
• Conduct fraud investigations using system tools, research, and customer communication to resolve complex cases.
• Compile complete documentation of fraud cases, providing summary reports of the results to management.
• Review and respond to fraud-related alerts involving identity theft, account takeover, card fraud, and other monitored activity.
• Analyze account, transaction, and channel activity to identify fraud trends, emerging risks, and control gaps, and report findings to management.
• Communicate with customers in a professional, respectful, and empathetic manner, including during sensitive or high-stress situations.
• Partner with teams across compliance, legal, operations, BSA, and community banking to support fraud prevention and response efforts.
• Coincide with law enforcement when appropriate.
• Assist with fraud awareness and prevention training for employees, including new hires, and reinforce best practices across the organization.
• Aid in the development, maintenance, and ongoing improvement of fraud-related policies and procedures.
• Aid in the ongoing administration of the bank's fraud program and recommend process, monitoring, and control enhancements as needed.
• Assist with the creation of customer fraud education materials.
• Provide fraud loss and prevention reporting to management.
• Maintain regular and predictable attendance.
• Ensure case files, investigations, and supporting documentation are complete, accurate, and maintained in accordance with internal procedures and retention requirements.

Requirements & Qualifications

• A high school diploma or certified equivalency.
• At least four (4) years of relevant experience in fraud prevention, investigations, loss prevention, compliance, operations, audit, or other analytical work, preferably in a financial institution or similarly regulated environment required.
• Working knowledge of fraud risk, banking operations, account activity analysis, and investigative or case management practices.
• Proficiency with Microsoft Office applications; intermediate to advanced Excel skills preferred.
• Strong written and verbal communication skills, with the ability to work effectively with internal teams and customers.
• Strong analytical, organizational, and problem-solving skills, with close attention to detail and sound judgment.
• Commitment to ongoing professional development and staying current on fraud trends, scams, and prevention practices.
• Relevant fraud, financial crimes, or investigative certifications are a plus; Certified Fraud Examiner (CFE) preferred but not required.

Physical Requirements

• The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones.
• The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones.
• Work activities involve combinations of sitting/standing for extended periods.
• This role may be required to provide fraud-related support after business hours.

Pay Range

The pay range for this position is $26.45 - $44.96 per hour. The typical hiring range for this position is $26.45 - $30.35 per hour. The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly with a 5% target payout. Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!

Additional Information

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. First Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via teresa.yandl@ourfirstfed.com or call 360-460-2605. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response. We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.