Fraud Program Coordinator

About the role

The Fraud Program Coordinator supports the bank's efforts to prevent, detect, investigate, and respond to fraud across products, services, and delivery channels. This position helps protect customers and the bank by monitoring suspicious activity, supporting investigations, identifying trends for fraud, and partnering with internal teams to strengthen fraud awareness and controls.

Responsibilities

• Use the bank's fraud detection and prevention tools to identify suspicious activity, elevated fraud risk, and potential losses.
• Conduct fraud investigations using system tools, research, and customer communication to resolve complex cases.
• Compile complete documentation of fraud cases, providing summary reports of the results to management.
• Review and respond to fraud-related alerts involving identity theft, account takeover, card fraud, and other monitored activity.
• Analyze account, transaction, and channel activity to identify fraud trends, emerging risks, and control gaps, and report findings to management.
• Communicate with customers in a professional, respectful, and empathetic manner, including during sensitive or high-stress situations.
• Partner with teams across compliance, legal, operations, BSA, and community banking to support fraud prevention and response efforts. Coordinate with law enforcement when appropriate.
• Assist with fraud awareness and prevention training for employees, including new hires, and reinforce best practices across the organization.
• Aid in the development, maintenance, and ongoing improvement of fraud-related policies and procedures.
• Support the ongoing administration of the bank's fraud program and recommend process, monitoring, and control enhancements as needed.
• Aid in the creation of customer fraud education materials.
• Provide fraud loss and prevention reporting to management.
• Maintain regular and predictable attendance.
• Ensure case files, investigations, and supporting documentation are complete, accurate, and maintained in accordance with internal procedures and retention requirements.

Requirements & Qualifications

• High school diploma or certified equivalency.
• Experience working with Verafin preferred.
• At least four (4) years of relevant experience in fraud prevention, investigations, loss prevention, compliance, operations, audit, or other analytical work, preferably in a financial institution or similarly regulated environment required.
• Working knowledge of fraud risk, banking operations, account activity analysis, and investigative or case management practices.
• Proficiency with Microsoft Office applications; intermediate to advanced Excel skills preferred.
• Strong written and verbal communication skills, with the ability to work effectively with internal teams and customers.
• Strong analytical, organizational, and problem-solving skills, with close attention to detail and sound judgment.
• Commitment to ongoing professional development and staying current on fraud trends, scams, and prevention practices.
• Relevant fraud, financial crimes, or investigative certifications are a plus; Certified Fraud Examiner (CFE) preferred but not required.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods. This role may be required to provide fraud-related support after business hours.

Pay Range

The pay range for this position is $26.45 - $44.96 per hour. The typical hiring range for this position is $26.45 - $30.35 per hour. The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly with a 5% target payout. Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!

Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from all backgrounds. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.