Fraud Program Manager

Fraud Program Ownership

Own a defined portion of the fraud program with accountability for quality, execution, and measurable business outcomes.
Proactively identify emerging fraud risks and implement solutions before they become larger issues.
Continuously evaluate fraud controls and recommend improvements that reduce fraud losses while minimizing customer friction.
Drive initiatives from concept through implementation with minimal oversight.

Fraud Investigations & Analytics

Conduct complex fraud investigations and account reviews using DataVisor and supporting analytical platforms.
Utilize SQL to analyze large datasets, identify fraud patterns, uncover coordinated fraud rings, and establish relationships between accounts, devices, identities, and behaviors.
Perform forensic investigations to identify emerging fraud typologies and recommend mitigation strategies.
Analyze fraud trends and provide actionable recommendations based on investigative findings.

Fraud Detection & Rule Optimization

Manage and maintain the DataVisor fraud rule inventory, including documenting, testing, monitoring, and communicating rule changes.
Partner with Fraud Analytics to optimize fraud detection performance and improve rule effectiveness.
Back-test mobile intelligence signals and detection strategies against known fraud rings to improve future fraud prevention.
Continuously monitor fraud detection performance and recommend enhancements based on data-driven insights.

Cross-Functional Partnership

Partner closely with Fraud Operations, Fraud Analytics, Product, Risk, and Engineering teams on coordinated fraud investigations and strategic initiatives.
Participate in recurring fraud strategy sessions to identify opportunities for program improvement.
Clearly communicate investigation outcomes, business impact, and recommendations to stakeholders across the organization.
Document work using an output, outcome, and methodology framework to ensure transparency and knowledge sharing.