Fraud Solutions Manager
Fraud Strategy & Capability Development
Support the development and execution of the organization's fraud prevention and risk mitigation strategy. Identify opportunities to strengthen fraud controls while balancing customer experience, operational efficiency, and business growth objectives. Lead the design and enhancement of fraud capabilities across areas including: Payment Fraud, Account Takeover (ATO), Identity Verification, Application Fraud, Scam Prevention, Customer and Transaction Monitoring. Monitor emerging fraud trends, evolving attack vectors, and industry best practices to recommend strategic improvements. Partner with leadership to establish fraud priorities, roadmaps, and long-term capability plans.
Solution Ownership & Delivery
Serve as the business owner for fraud initiatives from concept through implementation. Translate fraud strategies, business needs, and operational challenges into actionable solutions. Manage and prioritize fraud-related initiatives to ensure alignment with business goals and risk management objectives. Partner with technology, analytics, operations, and vendor teams to deliver solutions using Agile, Waterfall, or hybrid delivery methodologies as appropriate. Define business objectives, success measures, and acceptance criteria for fraud initiatives. Support testing, implementation, and post-deployment validation activities. Identify and manage project risks, dependencies, and implementation challenges.
Data Analysis & Continuous Improvement
Analyze fraud performance, operational metrics, and customer impacts to identify opportunities for improvement. Establish and monitor key performance indicators (KPIs), including: Fraud Loss Rates, Detection Rates, False Positive Rates, Approval Rates, Customer Friction Metrics, Operational Efficiency Metrics. Measure the effectiveness of implemented solutions and recommend enhancements where necessary. Drive continuous improvement initiatives that increase fraud prevention effectiveness and operational scalability.