Fraud Operations Analyst Intern

About the role

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for a highly analytical and detail-oriented Fraud Operations Analyst Intern, to join our dynamic Fraud Ops team.

Responsibilities

• Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary.
• Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained.
• Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management.
• Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations.
• Support management and internal teams on ad hoc requests and fraud reviews as needed.
• Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices.
• Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service.
• Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations.
• Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.

Requirements

• 1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role.
• Bachelor’s degree in a related field or equivalent education and experience.
• Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry.
• A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-through -- emphasis on accountability and ownership.
• Ability to work in a fast-paced startup environment and adapt to an evolving industry.
• Investigative curiosity and strong organizational skills.
• Ability to work a hybrid remote and in-office schedule that may include weekends.
• Ability to interpret data and behaviors.
• A full understanding of our mission and values at Sleeper.

Qualifications

• Ability to work a hybrid remote and in-office schedule that may include weekends.
• Ability to interpret data and behaviors.
• A full understanding of our mission and values at Sleeper.

Skills

• Strong analytical skills and exceptional attention to detail.
• Exceptional follow-through and accountability.
• Ability to work in a fast-paced startup environment and adapt to an evolving industry.
• Investigative curiosity and strong organizational skills.
• Ability to work a hybrid remote and in-office schedule that may include weekends.
• Ability to interpret data and behaviors.
• A full understanding of our mission and values at Sleeper.

Benefits

Benefits are not provided during the internship period.

Pay

The intern pay rate is $24.04 per hour.

Schedule

Not specified.