Fraud Investigator Intern

Division: Risk Management    Department: BSA/Fraud    Status: Non-Exempt    Grade: 4

Location: MA, RI, CT, NY

Salary Range: $18.00 - $24.91 per hour. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

About the Role

The Fraud Investigator Intern supports the Financial Intelligence Unit (FIU) by assisting with the investigation and documentation of suspected fraudulent activity. This internship provides exposure to fraud prevention, financial crimes investigations, regulatory compliance, and banking operations while developing analytical, investigative, and communication skills.

Responsibilities

• Assist with investigations by gathering and analyzing customer account activity and transaction data.
• Clearly document and support judgments, decisions, and rationale, requiring strong writing skills.
• Create and maintain well-documented fraud cases within the transaction monitoring system.
• Work with other financial institutions to promote recovery of fraudulent funds and mitigate losses.
• Collaborate with other business lines to ensure proper risk management and fraud controls are practiced.
• Escalate issues and situations requiring the attention of the Fraud Operations and Investigations Manager or BSA Officer.
• Provide support and guidance to bank employees and management relating to fraud detection and prevention measures.
• Promote fraud prevention initiatives and awareness through projects, process enhancements, and outreach to business lines and personnel.
• Maintain supporting documentation in accordance with bank standards and regulatory requirements.
• Uphold the integrity of the Bank’s fraud prevention policies, procedures, systems, and controls.
• Provide advisory guidance on fraud techniques and best practices for both internal and external clientele.
• Identify fraud trends and communicate observations to management.
• Perform other duties as assigned.

Requirements

• Associate degree or bachelor’s degree, or currently enrolled in and actively pursuing an associate’s or bachelor’s degree.
• Interest in fraud investigations, financial crimes, banking, compliance, or law enforcement.
• Prior customer service, banking, or analytical experience is a plus.

Skills

• Strong analytical, research, and investigative skills.
• Ability to maintain a high level of professionalism and confidentiality.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional quality and integrity of work produced within tight deadlines.
• Ability to function both independently and within collaborative team environments.
• Solid computer skills, including proficiency with Microsoft Office products.
• Excellent written and verbal communication skills.