Fraud Officer

About the Role

The Fraud Officer leads the Bank’s fraud prevention, detection, investigation, reporting, and loss mitigation efforts. This role serves as the primary contact for fraud matters across deposit operations, digital banking, debit card, ACH, wire transfer, check, new account, elder exploitation, and related fraud channels. The Fraud Officer collaborates with Risk Management, BSA/AML, Compliance, Operations, Retail Banking, Information Technology, Accounting, and management to identify fraud trends, strengthen controls, support regulatory reporting, reduce losses, and protect customers and the Bank.

Responsibilities

• Develops and maintains fraud-related procedures, controls, and workflows.
• Serves as the Bank’s central contact for fraud matters involving ACH, wire, debit card, check, digital banking, new accounts, identity theft, elder exploitation, and related activity.
• Reviews and investigates suspected fraud by analyzing account activity, transaction patterns, documentation, system alerts, and customer information.
• Coordinates customer fraud claims, dispute investigations, provisional credit requirements, loss recovery, and required documentation.
• Partners with the BSA Officer on fraud-related suspicious activity reviews, SAR documentation, and escalation of BSA/AML concerns.
• Cross-trains with BSA/AML Officer to provide mutual support as operational needs and opportunities arise.
• Supports wire, ACH, OFAC, account restriction, exception, and fraud-related operational controls.
• Tracks fraud cases, trends, losses, recovery activity, control gaps, subpoenas, restitution matters, and law enforcement requests.
• Prepares fraud reports, risk assessment input, and control recommendations for management, committees, audits, and examinations.
• Works with business units and vendors to evaluate monitoring tools, alert parameters, authentication practices, and fraud prevention controls.
• Provides fraud awareness guidance and training on red flags, escalation procedures, account actions, and customer communications.
• Performs other duties, projects, and responsibilities as assigned.

Requirements

• Bachelor’s or Associate’s degree in business, finance, accounting, criminal justice, information systems, or related field; five years of related banking, fraud, operations, BSA/AML, compliance, investigations, or risk management experience; or equivalent education and experience.
• Community bank or financial institution experience preferred, including deposit operations, electronic banking, debit card disputes, ACH, wire transfers, check processing, new accounts, customer service, or branch operations.
• Working knowledge of fraud, electronic fund transfers, error resolution, SAR, OFAC, customer identification, elder exploitation, privacy, and information security requirements.
• Ability to identify fraud red flags, analyze transaction activity, document findings, recommend account actions, and communicate clearly with management and business partners.
• Proficiency with core banking systems, fraud monitoring tools, case management resources, online banking platforms, Microsoft Office, spreadsheets, and reporting preferred.
• CFE, CAMS, AAP, or similar certification preferred.
• Strong oral, written, interpersonal, analytical, organizational, and time management skills.
• Ability to manage sensitive information with sound judgment, discretion, and professionalism.
• Ability to manage multiple investigations, meet deadlines, work independently, and collaborate across departments.

Benefits

• Paid Time Off (PTO)
• 401(k)-retirement savings plan
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Medical, dental, and vision coverage