Fraud Management Specialist

About the opportunity

Schedule: Monday to Friday
Hours: Standard Business Hours
Setting: Hybrid (3x a week onsite)
Location: Winchester, Virginia or Vienna, Virginia or Pensacola, FL

Responsibilities

• Monitoring member account activity to identify potential fraud, account abuse, and suspicious transactions
• Reviewing, analyzing, and managing fraud and forgery cases prior to escalation to Security for investigation
• Tracking fraud cases and communicating status updates to internal business partners and stakeholders
• Identifying fraud trends and recommending process, policy, and technology improvements to strengthen fraud prevention efforts
• Collaborating with Security and cross-functional teams to support fraud detection, incident response, and risk mitigation initiatives
• Collecting, analyzing, and maintaining fraud data to support reporting, trend analysis, and operational decision-making
• Serving as a subject matter resource on fraud trends, emerging risks, and fraud prevention best practices
• Assisting with the development and implementation of fraud policies, procedures, and incident response standards
• Serving as a subject matter resource on fraud trends, emerging risks, and fraud prevention best practices
• Supporting training initiatives related to fraud processes, system enhancements, and procedural updates

Qualifications

• 2+ years of experience in Fraud Operations, Fraud Investigations, Financial Crimes, or Financial Services
• Bachelor's degree in Business, Finance, Criminal Justice, or a related field
• Experience supporting Fraud Detection, Fraud Prevention, or Fraud Case Management within a financial institution
• Knowledge of Fraud Detection techniques, Fraud Investigations, and Suspicious Activity analysis
• Experience analyzing Transaction Data and identifying Fraud patterns and trends
• Proficiency with Microsoft Office, including Excel
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize multiple assignments while working independently and collaboratively

Desired Qualifications

• Experience working within a Credit Union or Banking environment
• Familiarity with NCUA regulations and Financial Services Compliance requirements
• Knowledge of Fraud Monitoring platforms and Case Management systems
• Experience with Reporting tools, Data Analysis, or SQL
• Solid understanding of Depository and Consumer Lending Operations
• Experience supporting Process Improvement or Fraud Prevention initiatives
• Knowledge of Incident Response and Root Cause Analysis methodologies