Fraud Management Specialist

Responsibilities

• Identify patterns of activity indicating possible fraud or account abuse
• Maintain member account transactions to proactively identify fraudulent activity, suspicious communications, and escalate alerts/cases to the appropriate Security division for in-depth investigation
• Manage the review/analysis of potential fraud and forgery cases prior to submission to Security
• Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
• Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process, and procedure
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Serve as subject matter expert concerning fraud trends
• Support projects related to fraud detection, prevention, or root cause analysis
• Collect, prepare, and maintain data for analysis, reports, and reference
• Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
• Collaborate with business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity

Qualifications

• Bachelor’s degree in Business, Finance, or related field
• Basic word processing and spreadsheet software skills
• Effective verbal and written communication skills
• Basic database and presentation software skills
• Basic skill exercising initiative and using good judgment to make sound decisions
• Ability to work independently and in a team environment
• Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
• Effective organizational, planning, and time management skills
• Basic research, analytical, and problem-solving skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Familiarity with data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling
• Familiarity with credit union operations/processes and procedures
• Exposure to working with/for depository and lending institutions
• Advanced knowledge of client's functions, philosophy, operations, and organizational objectives