Fraud Management Specialist

About the Role

BRMi is seeking a Fraud Management Specialist to support the development and improvement of fraud management policies, processes, reporting, and detection methods to protect the organization from financial fraud. Collaborates with business units and Security to identify fraud trends, improve fraud detection capabilities, resolve fraud cases, and support strategic fraud prevention initiatives. Assists with process improvements, reporting, training, and fraud investigations while working under general supervision.

Hybrid in Vienna, VA, Pensacola, FL, or Winchester, VA. In-person interviews will be required for this role.

Shift: 9:00am - 5:30pm (in respective time zones). 6 Month Contract.

Responsibilities

• Identify patterns and trends indicating potential fraud or account abuse.
• Monitor member account activity to proactively detect fraudulent transactions and suspicious activity.
• Take immediate corrective or protective action and escalate cases to Security for investigation.
• Review and analyze potential fraud and forgery cases prior to Security submission.
• Track and monitor fraud case progress and communicate status updates to appropriate stakeholders.
• Communicate with internal and external customers regarding fraud issues, account information, and case resolution.
• Identify opportunities to improve fraud processes, technology, data, and operational procedures.
• Serve as a subject matter expert on fraud trends and emerging risks.
• Support fraud detection, prevention, and root cause analysis initiatives.
• Collect, prepare, maintain, and analyze fraud-related data and reports.
• Develop and support incident response standards, fraud response processes, and quality procedures.
• Coordinate or provide training related to fraud processes, change management, and procedural updates.
• Partner with business units to understand transaction processes and identify fraud risks across operations.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• Experience identifying, analyzing, and resolving fraud-related issues.
• Knowledge of fraud detection, prevention, and case management practices.
• Strong analytical, research, and problem-solving skills.
• Ability to analyze data and identify fraud patterns and trends.
• Experience preparing reports and maintaining fraud-related documentation.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in both independent and team environments.
• Effective organizational, planning, and time management skills.
• Familiarity with databases, spreadsheets, presentation software, and reporting tools.
• Knowledge of statistical analysis, data querying, forecasting, and operational reporting.
• Understanding of financial institution operations, lending, and credit union processes.
• Familiarity with NCUA regulations and fraud investigation practices.
• Ability to collaborate with cross-functional stakeholders and business leaders.
• Knowledge of organizational policies, procedures, and fraud prevention standards.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Pay

Salary: $67,000 - $85,000 (depends on location).

This response is AI-generated, for reference only.