Fraud Management Specialist

Location: Hybrid – open to candidates local to Pensacola, FL, Vienna, VA, or Winchester, VA.

About the role

The Fraud Management Specialist will assist business unit management in establishing effective department policies, processes, and standards to balance department goals against financial fraud. This role involves providing recommendations to improve fraud detection systems, ensuring timely resolution of fraud cases, and building cross-functional collaboration with other business units. The specialist will work on fraudulent activity issues requiring a working knowledge of organizational objectives and priorities, operating under supervision.

Responsibilities

• Identify patterns of activity indicating possible fraud or account abuse.
• Monitor account transactions to proactively identify fraudulent activity and take immediate corrective action.
• Escalate alerts and cases to the appropriate Security division for in-depth investigation.
• Manage the review and analysis of potential fraud and forgery cases.
• Track and monitor the progress of fraud cases, informing related parties of status and actions.
• Communicate with internal and external customers on fraud and security issues.
• Identify and analyze opportunities for new or improved processes, data, or technology.
• Serve as a subject matter expert concerning fraud trends.
• Support projects related to fraud detection, prevention, or root cause analysis.
• Collect, prepare, and maintain data for analysis, reports, and reference.
• Establish incident response standards and related training requirements.
• Collaborate with business areas to understand the impact of transactions and identify potential fraud risks.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• One to five years of relevant experience (Level 1 role).
• Basic word processing and spreadsheet software skills.
• Basic database and presentation software skills.

Skills

• Effective verbal and written communication skills.
• Ability to exercise initiative and use good judgment to make sound decisions.
• Capacity to work independently and in a team environment.
• Familiarity with managing multiple priorities to achieve goals.
• Effective organizational, planning, and time management skills.
• Basic research, analytical, and problem-solving skills.
• Skill to interpret and synthesize large amounts of information.

Preferred Qualifications

• Familiarity with data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling.
• Familiarity with credit union operations, processes, and procedures.
• Exposure to working with or for depository and lending institutions.
• Familiarity with NCUA regulations that govern the activities, products, and services of the business unit.
• Advanced knowledge of the organization’s functions, philosophy, operations, and objectives.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.