Fraud & Loss Prevention Specialist

AVI Foodsystems, founded in 1960, is the largest independently owned and operated food service company in the United States. We employ thousands and serve millions of consumers daily across our service area, with over 60 years of steady growth.

About the role

This is a full-time, dayshift position (Monday - Friday) based at our headquarters in Warren, OH.

Responsibilities

• Travel – 10%.
• Detailed review of reports to identify suspected acts of wrongdoing.
• In-depth review of video to detect inventory theft, fraud, or suspicious activity.
• Combine data into comprehensive reports for clients and field team members.
• Provide coherent and informed in-person and/or telephone guidance to team members.
• Work with field and HQ team members to identify inventory shortage opportunities and recommend solutions.
• Update and provide “How To” guides on remote viewing, DVR setup, and other related topics to assist field team members.
• Provide support to field team members regarding remote viewing, report viewing, and other Market C theft issues.
• Effectively communicate identified issues to the field, Equipment Technology, Inventory Control, or IT, and provide recommendations.
• Work closely with the Market C team (Equipment Technology) regarding identified issues (DVR setup, camera positioning, 365 issues, etc.).
• Track and monitor Fraud & Loss assets related to Market review.
• Maintain an up-to-date database for remote viewing.
• Work with clients’ Loss Prevention teams as needed; establish rapport and represent AVI Fraud & Loss.
• Review and analyze inventory results to identify potential theft.

Requirements

• Associate Degree in Criminal Justice or a related field, or 1 year of experience in research, reviewing, analyzing/developing information, and making appropriate decisions.
• Detailed report writing and/or case management experience.

Skills

• Strong computer and software skills, including use of databases and spreadsheets.
• Clear communication skills (verbal and written).
• Excellent analytical and problem-solving skills; attention to detail.
• Ability to work independently and as part of a team.
• Ability to identify problems, develop solutions, and implement courses of action.
• Fairness, strong work ethic, and the highest integrity.
• Ability to maintain the confidentiality of investigatory records and other case information.
• Ability to quickly learn internal systems.
• Ability to multitask and prioritize projects and case work.

Benefits

• A family culture and atmosphere.
• Competitive compensation.
• Health, dental, vision, and life insurance for full-time team members.
• 401(k) with generous company match.
• Paid vacations and holidays.
• Immense training and growth opportunities.

Pre-employment drug testing is conducted.