Fraud Investigator II - Officer

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

About the role

Office Location: Abilene, Texas, United States

Performs fraud investigations and problem resolutions with minimal supervision. Conducts internal or external fraud investigations and files regulatory reports according to legal requirements. Identifies and manages existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Supports the efforts of other internal and external fraud investigations as the subject matter expert. Works with line of business managers and staff to develop fraud prevention processes. Increase fraud awareness among staff and communities.

Responsibilities

• Performs fraud investigations derived from fraud alerts and other various sources, such as branch personnel or law enforcement.
• Perform fraud and suspicious activity monitoring, complete case investigations, and prepare accurately, timely, and informative Suspicious Activity Reports (SAR) and police reports.
• Conducts moderately complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions.
• Prepare and deliver professional communication and outreach to foster awareness regarding financial crime and suspicious activity.
• Investigate and research cases and potentially suspicious situations efficiently arriving at sound risk-based conclusions.
• Clearly document and support judgments, decisions, and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with business unit standards.
• Support team members’ investigative efforts.
• Provide training and guidance to team members, company employees, and the community.
• Develop and maintain relationships with law enforcement agencies and other institutions to ensure First Financial is informed of relevant potential risks.
• Provide support to law enforcement on cases involving frauds committed against First Financial by its customers and employees, as needed.
• Provide support to law enforcement on cases involving frauds against First Financial’s customers and employees, as needed.
• Supports management projects and performs other duties as assigned.
• Maintains good punctuality and attendance to work.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.

Requirements

• Bachelor’s degree in business, accounting, finance, criminal justice, or related discipline or commensurate work experience.
• Minimum of 10 years of performing criminal investigations and preparing cases for use in criminal prosecutions.
• Bilingual in English & Spanish is strongly preferred.
• Experience in the banking industry investigating all aspects of financial crimes and anti-money laundering cases with moderate to high degree of complexity is preferred.
• Experience with BSA/AML and fraud software applications for detection and reporting is preferred.
• Knowledge of banking products, services, systems and workflows, transaction processing applicable regulations, especially the Bank Secrecy Act as amended by the USA PATRIOT Act; and financial crime typologies including terrorist financing is preferred.
• Certified Fraud Examiner (CFE) or the Certified Anti-Money Laundering Specialist (CAMS) certifications or other industry certification in a relevant skill is preferred.
• Possess excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization.
• Possess excellent investigative and interviewing techniques.
• Ability to effectively and clearly interact and communicate with staff, management, customers, and external parties.
• Ability to assess situations and bring to a successful resolution.
• Ability to maintain utmost confidentiality of account owners and employees under investigation.
• Ability to effectively use the Bank’s core banking system.
• Possess good technology skills.