Fraud Specialist/Fraud Operations Specialist II

Location: Overland Park, KS or Allentown, PA (Hybrid)

About the Role

Work arrangement: Hybrid – 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park, KS office or the Allentown, PA office. Depending on workload and business needs, the schedule may transition to 3 days/week onsite later in the engagement.

Technology requirements: Microsoft Office Suite, experience with ticket and case management systems, basic data analysis and reporting skills.

Responsibilities

• Conduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
• Gather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
• Document investigative activities, findings, and recommendations in case management systems.
• Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
• Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
• Coordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
• Support customer privacy investigations and regulatory response activities as needed.
• Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
• Participate in case reviews, team discussions, and other investigative activities as assigned.

Qualifications

• 1–3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
• Experience conducting research, fact-finding, case documentation, and investigative analysis.
• Experience handling sensitive or confidential information.
• Familiarity with case management systems and investigative documentation practices.
• Some college preferred.

Skills

• Strong attention to detail
• Dependable and organized
• Critical thinking and problem-solving
• Effective written and verbal communication
• Ability to manage multiple priorities and deadlines
• Team-oriented mindset
• Sound judgment and discretion when handling sensitive matters

Additional Qualifications

• Experience working with sensitive customer, employee, or business information preferred.
• Proficiency with reporting, documentation, and case tracking processes preferred.
• Ability to analyze information from multiple sources and clearly document findings.
• Experience supporting compliance, privacy, employment, or policy-related investigations preferred.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.