Fraud Specialist II

Regular, full-time position. Fluency in English required. 1st shift.

About the role

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Research and analyze account activity to assess the level of risk and make decisions in accordance with applicable corporate and departmental policies and procedures.

Responsibilities

• Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well-supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by the Fraud Solution Service Delivery function.
• Support effective communication with internal and external partners or clients.
• Participate in Fraud-related training that may include webinars, periodicals, and self-study to stay abreast of changing laws and regulations.

Requirements

• High school diploma or equivalent education and related training.
• Two to three years of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending-related capacity.
• Ability to learn and perform complex processes to meet departmental procedures, policies, and regulations.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication, and client service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Preferred Qualifications

• Associate Degree.
• Experience in investigation, law enforcement, or lending role.
• Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
• Experience in Fraud and/or compliance-related role, whether in a client-facing or backroom/operational role.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time or part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.