Fraud Investigator II

Responsibilities

• Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, elderly exploitation, and other suspicious activity
• Obtain and review evidence, exhibits, photographs, public records, internet resources, law enforcement agencies, and other information through internal documentation
• Complete investigative reports and recommend disposition of cases to include the collection, preparation, and preservation of evidence
• Prepare case referrals to law enforcement for criminal prosecution
• Prepare Suspicious Activity Reports (SARs) in compliance with established regulatory guidelines and timeframes
• Absorb members with allegations of fraud, fraud resolution, and unauthorized or suspicious transactions
• Collaborate with credit union staff to answer questions or provide information related to cases of suspected fraud
• Auxiliary with operational tasks
• Execute required performance standards for quality, communication, promptness, and identifying fraud trends
• Attend job-specific training classes as requested by the manager
• Complete annual compliance training and understand the employee’s role in maintaining an effective compliance program
• Uphold Suncoast Credit Union’s culture, vision, and core values
• Participate in team meetings and projects by providing ideas for department improvements and efficiency opportunities
• Maintain an industry network to engage peer financial institutions to recover funds with submissions of indemnifications and without entry claims
• Identify and recommend process, policy, procedure changes, or enhancements to help prevent and mitigate fraud

Qualifications

• Bachelor’s degree in business administration, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
• 4+ years of experience in fraud investigations or risk management with a financial institution
• Basic understanding of legal and court processes
• Accurate, detail-oriented, and organized with task management
• Must be able to maintain a high level of confidentiality
• Able to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Effective written, verbal, and interpersonal communication skills to interact with members, staff, vendors, and government regulators
• Ability to analyze and resolve routine problems and situations

Skills

• Analytics
• Communication
• Data Science

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%
• Retirement Planning
• Pay Increases based on Competency
• Employee Loan Discounts
• Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Growth: Degree Assistance up to $5,000 per year

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.