Fraud Operations Specialist

Wealthfront is hiring a fully remote Fraud Operations Specialist to handle daily fraud monitoring and investigation functions. This role sits within Wealthfront Brokerage and collaborates closely with Brokerage Operations, Compliance, and other divisions, including engineering and product teams.

Responsibilities

• Assist in identifying unusual financial activity indicative of money laundering, financial fraud, and/or financial crime.
• Conduct complex investigations to identify criminal activities and prevent fraud on our platform.
• Perform data-driven analysis to identify vulnerabilities and proactively determine potential issues or areas of improvement.
• Analyze account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies.
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs.
• Coordinate fraud investigations and recoveries with contra firms.
• Present investigation findings to stakeholders within the firm.
• Create, implement, and update policies and procedures to develop Wealthfront’s anti-financial crime and transaction monitoring program.
• Research fraud, identity, and user behavior to contribute to rules, models, and other detection systems.
• Maintain subject matter expertise and ensure adherence to applicable regulations, policies, and procedures.
• Identify process improvements and automation opportunities.
• Coordinate with Financial Crimes Compliance to ensure proper escalation of fraud and non-fraud-related cases for investigation and SAR filing consideration.
• Partner with Engineering teams to implement automated solutions.
• Work with product teams to develop data-driven controls that optimize user experience while detecting and preventing fraud.
• Collaborate with the support team to resolve client inquiries.

Requirements

• 1-3 years of fraud investigations experience in the financial services industry.
• Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data.
• Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud.
• Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment.
• Strong attention to detail and ability to produce accurate, well-documented work.
• Ability to make sound, risk-based decisions with limited information.
• Excellent written and verbal communication skills.
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Embody curiosity, humility, intelligence, and openness to both positive and constructive feedback.
• Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks.

Preferred Qualifications

• Experience with disputes and knowledge of Reg E.
• Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis, and Counter-Intelligence analysis.
• Experience with SQL, dashboard creation, and/or other data analysis tools.
• Knowledge of FINRA, NACHA, SEC, and MSRB rules and regulations.

Pay

Estimated annual salary range: $81,000 - $90,000 USD plus equity.

Benefits

• Medical, vision, and dental coverage.
• 401K plan.
• Generous time off and parental leave.
• Wellness reimbursements.
• Professional development opportunities.
• Employee investing discount.

About Wealthfront

Wealthfront’s mission is to create a financial system that favors people, not institutions. We leverage technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money. Our offerings include:

• A Cash Account with one of the highest annual percentage yields on unininvested cash, instant and secure access, no account fees, and full checking features.
• A zero-commission Stock Investing Account with 50+ handpicked collections to help DIY investors discover new companies.
• Automated investing portfolios with tax-saving strategies like fixed income, tax-loss harvesting, and direct indexing at industry-leading low costs.

Our award-winning products have attracted over 1 million clients who trust us with more than $90 billion in savings. We’re continuing to reshape the financial industry and invite you to join us.