Fraud Operations Specialist
Wealthfront is hiring a fully remote Fraud Operations Specialist to handle daily fraud monitoring and investigation functions. Fraud Operations is a division of Wealthfront Brokerage and collaborates closely with Brokerage Operations, Compliance, and other divisions, including engineering and product teams.
Responsibilities
- Fraud Investigations
- Assist in identifying unusual financial activity indicative of money laundering, financial fraud, and/or financial crime.
- Conduct complex investigations to identify criminal activities and prevent fraud on our platform.
- Perform data-driven analysis to identify vulnerabilities and proactively determine potential issues or areas of improvement.
- Analyze account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies.
- Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs.
- Coordinate fraud investigations and recoveries with contra firms.
- Present investigation findings to different stakeholders within the firm.
- Create, implement, and update policies and procedures to develop Wealthfront’s anti-financial crime and transaction monitoring program.
- Research fraud, identity, and user behavior to contribute to rules, models, and other detection systems.
- Maintain subject matter expertise and ensure work adheres to applicable regulations, policies, and procedures.
- Identify process improvements and automation opportunities.
- Cross Functional
- Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration.
- Partner with Engineering teams to implement automated solutions.
- Work with other product areas to develop new data-driven controls for optimizing user experience while detecting and preventing fraud.
- Collaborate with the support team to resolve client inquiries.
Requirements
- 1-3 years of fraud investigations experience in the financial services industry.
- Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data.
- Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud.
- Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment.
- Strong attention to detail and ability to produce accurate, well-documented work.
- Ability to make sound, risk-based decisions with limited information.
- Excellent written and verbal communication skills.
- Strong collaboration skills and ability to work effectively with cross-functional teams.
- Embody curiosity, humility, intelligence, and openness to both positive and constructive feedback.
- Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks.
Qualifications
- Experience with disputes and knowledge of Reg E.
- Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis, and Counter-Intelligence analysis.
- Experience with SQL, dashboard creation, and/or other data analysis tools.
- Knowledge of FINRA, NACHA, SEC, and MSRB rules and regulations.
Pay
Estimated annual salary range: $81,000 - $90,000 USD plus equity.
Benefits
- Medical, vision, and dental coverage.
- 401K plan.
- Generous time off and parental leave.
- Wellness reimbursements.
- Professional development opportunities.
- Employee investing discount.
About Wealthfront
At Wealthfront, our mission is to create a financial system that favors people, not institutions. We leverage technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money.
We started by transforming the investment advisory business, automating strategies typically reserved for the wealthy to unlock access for a digitally-native generation underserved by traditional institutions. Since then, we’ve expanded our suite of products to include:
- A Cash Account offering one of the highest annual percentage yields on uninvested cash in the industry, with instant and secure access to funds, no account fees, and full checking features.
- A zero-commission Stock Investing Account with 50+ handpicked collections to help DIY investors discover new companies and make smarter decisions.
- Multiple automated investing portfolios designed to unlock tax savings through strategies like fixed income, tax-loss harvesting, and direct indexing—offered at industry-leading low costs and accessible minimums.
Our award-winning products have attracted over 1 million clients who trust us with more than $90 billion of their savings. If you’re inspired to help reshape the financial industry, let’s talk!